Using Card to Call - FAQ
What is Card to Call?
If you were unavailable to sign for an item when our courier called, or if the items does not require a signature and a safe place could not be found to leave it, then we will then leave a ‘card to call’ at the delivery address.
This card details when the delivery was attempted, the item number as well as what the receiver needs to do to
arrange redelivery of the item.
Why did I get a card instead of my item delivered?
If you were unavailable to sign for an item when our courier called, or if the items does not require a signature and a safe place could not be found to leave it, then we left a ‘card to call’ at the delivery address. You can arrange redelivery of the item now.
What are my options for redelivery of the item?
You can choose from one of the following options:
• Collection at a nearby CourierPost depot or PostShop
• Redirection to another address (for example you could have it delivered to your work during the day)
• Redelivery to the original delivery address (good if you know you will be available at the address to sign for the delivery)
Arrange re-delivery of the item online now. If we haven’t heard from you we will automatically attempt to redeliver your item to the original delivery address on the next Saturday.
How can I get my item?
You can arrange redelivery of the item now and chose from redelivery to the same address, redirection to another address or collection from a nearby CourierPost depot or PostShop. Alternatively we will automatically attempt to redeliver your item to the original delivery address on the next Saturday.
Can you redeliver my item to another address where I will be during the day?
Sure thing! Just arrange redelivery of the item online now and select the option ‘redirect to another address’.
For future deliveries it might be worthwhile considering providing an alternate, e.g. work delivery address, when ordering items. That way you can minimise any delay or inconvenience.
Can I pick up the item from a CourierPost depot or PostShop instead?
Sure thing! Just arrange redelivery of the item online now and select the option ‘collect from CourierPost depot or PostShop’.
Can I book a specific time for redelivery?
You can nominate the day for the redirection, redelivery or collection of your item up to 5 working days in advance. Unfortunately we are unable to accept bookings for a specific time of the day.
To avoid any inconvenience please consider the options of redirection to another address where you will be available to sign for the item, or collection from a nearby CourierPost depot or PostShop.
Why do I need to provide my drivers license details when arranging to have the item redirected to another address?
For your security as part of the re-direction service, we require you to enter your New Zealand Driver Licence details below as we need to authenticate your details against the NZ Transport Agency database.
Do I need to take ID when I pick the item up form a CourierPost depot or PostShop?
Yes, please bring a valid photo identification for collection, e.g a valid drivers licence or passport along with the Card to Call.
Where can I find ticket number?
On the area shown on the card the ticket number will either be written or a sticker applied.
What happens if I do nothing?
We will automatically attempt to redeliver your item to the original delivery address on the next Saturday.
What happens if I am not there when you try to delivery it a second time?
Please note that if the second delivery is unsuccessful, you will need to arrange to pick it up from the nearest local CourierPost depot as indicated on the second card we leave. Any items that are not collected within seven days following this delivery attempt may be returned to the sender.
Card to Call Terms and conditions
Please see our Card to Call Terms & Conditions for further information
or download the Card to Call overview (.pdf 234kb).
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