Freight Forward - FAQ
What is Freight Forward?
A Freight Forward allows you to book courier delivery when you are not at the pickup address.
For example you can organise a product return back to you from a customer, or send an item from one of your customers to another.
Can anyone use Freight Forward?
The Freight Forward service is available to CourierPost account customers.
Don’t have a CourierPost account? No problem, try our Send it Now service - Book, Pay and Send Online - easy.
What are the benefits of using Freight Forward?
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You can
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That’s good because
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Book a Freight Forward shipment which picks up from an address other than your own, and can deliver to an address other than your own.
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Great for facilitating customer returns or sending items from somewhere other than your location.
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Conveniently book a Freight Forward when it suits you.
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No need to phone the CourierPost call centre, book at your own convenience, 24/7.
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View history of previously booked Freight Forward shipments.
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Easily find and view previous shipments at your convenience.
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Register your Freight Forward shipment with the Track & Trace ‘notify me’ service to obtain tracking status updates by email.
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No more checking Trace & trace, it will do the checking for you and keep you up to date on progress.
Easily share the tracking status updates with the item’s sender and/or receiver.
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