Send It Now FAQ

Enter your Pick Up and Delivery details along with the (packaged) weight and dimensions of the item you wish to send and receive your quote.
Choose the service you require, and complete the full address details.
Pay online with credit card – that’s it, you’re done!

The Item

How do I choose the Pick Up or Delivery suburb/town?

Just start typing in the first few letters of the suburb/town and your location will appear automatically in a drop down list. If your suburb/town does not appear on the drop down list try typing in a neighbouring major suburb or town.

Confirm your package is suitable to send
What is the biggest package I can send?

Maximum parcel size/weights are:

Maximum Length per item 150 cm
Maximum Total Weight per item 25 kg
Maximum Volume per item 0.125 m3

Package pricing is generally based on weight. However, if the package is light and bulky it may be necessary to base the price on its size. This is called volumetric pricing. In these instances we calculate the chargeable weight.

What’s the best way to obtain the correct dimensions & weight?

Please ensure you are measuring the item after it has been packaged. Use centimetres (cm) for length/width/height or diameter and kilograms (kg) for weight.

What does Volumetric Weight mean?

Calculating the chargeable (volumetric) weight:


Tube volume (cm3) = diameter (cm) x diameter (cm) x length (cm)	volume (cm3) = height (cm) x width (cm) x length (cm)

Example: Box dimensions = 50cm x 50cm x 40cm, actual weight = 10kg.

1.	Multiply height (cm) x width (cm) x length (cm)	e.g. 50cm x 50cm x 50cm
2.	This gives you volume in cubic centimetres (cm3)	100,000 cm3
3.	Multiply the volume by 0.0002	Industry Standard Volumetric Ratio is 0.0002 kg/cm3
4.	This gives you the volumetric weight	100,000 (cm3) x 0.0002 (kg/cm3) = 20kg

The greater of the actual or chargeable weights is used to determine the parcel pricing, in this example 20kg.

Are there any prohibited items I can not send?

Yes. Our list of prohibited items includes amongst others dangerous and fragile goods. Please refer to our quick reference guide to common prohibited items for more information and to check if we can carry your item.

How should I package my item?

Please refer to our how to package a parcel guidelines for some tips on ensuring your item is sufficiently and safely packaged. Please note we have the right of refusal for any item that is inadequately packaged.

How should I label my item?

When the Courier arrives to pick up the package, they will bring with them a package label based on the address and package information you provide. An example of the package label is as follows:

Of course you can always back this up by writing the address details on the package yourself. NZ Post provides a handy guide to addressing parcels that can assist.

What happens if I need to make a claim?

CourierPost provides compensation cover for up to $1,500 (excluding prohibited items ) Please refer to our guide to compensation for more details on out what compensation is payable for loss of, or damage to, an item, which items are not covered by compensation or cannot be sent and how to make a compensation claim.

Service

What is the difference between signature required and non-signature required services?

For added peace of mind, our Signature Required service obtains the signature of a person at the delivery address.

Who organises pickup and delivery?

It’s your choice! CourierPost Send It Now is flexible so the person organising the delivery can be at the pick up address (the sender), at the delivery address (the recipient), or a third party.

Who pays?

The person that books CourierPost Send It Now will pay for the service. This might be the person at the pick up address (the sender), at the delivery address (the recipient), or a third party.

What do I need to check when arranging a pick up time?

Please ensure a person will be available at the pick up address when you select the pick up time. It may be useful to consider sending your package from a work address to ensure a person is available during business hours. (CourierPost Couriers operate between 7.30am and 5.30pm Monday – Friday).

You have two options when selecting a pick up time with CourierPost Send It Now, either ‘as soon as possible’ or you can nominate any working day for up to a week from the booking date.

What do I need to check when arranging a delivery time?

Please ensure a person will be available at the delivery address if you have booked a signature required service. It may be useful to consider sending your package to a work address to ensure a person is available during business hours.

How long will it take to get there?

Our target delivery standards are as follows:

Delivery to an address within the same island	next working day
Delivery to an address, inter-island	1-2 working days
Rural Delivery	2-3 working days

Please note, delivery targets are a guide only and we do not guarantee that your item will reach its destination within the delivery target.

What if I am sending to a Rural Delivery address?

Packages to rural addresses will be passed to Rural Post for delivery. Deliveries to rural addresses have a target delivery standard of 2-3 working days.

How can I check if the delivery addresses is Rural Delivery?

Easy, just use the online address finder tool to determine if the address is a Rural Delivery.

Can I send to a PO Box?

Sure thing, you can send packages to a PO Box.

What happens if the courier arrives and the package is not ready?

Please ensure you liaise with the sender prior to booking such that the item isappropriately packaged and ready for Courier pick up at the nominated date/time. If the Courier arrives and the package is not ready for pick up, the Courier may return at a later time for a second pick up attempt. For details around second pick up attempt, please contact 0800 COURIER (0800 268 7437).

What happens if the package has incorrect delivery details?

Pleas ensure the correct delivery details are entered when the booking is made (it is the responsibility of the person making the booking to make sure this is correct).

If the Courier is unable to deliver the package, it will be held at the nearest CourierPost depot and the person who made the booking contacted to arrange a person to collect the package from the CourierPost depot.

What happens if no-one is there to accept the delivery?

If a non-Signature Required service has been chosen and no-one is at the delivery address, the Courier will leave the package at a safe location. For Signature Required services, sometimes CourierPost can't deliver items if no-one is at the address to accept the delivery. In these incidences the courier completes a card to call to provide details of the attempted delivery and a phone number to call and arrange to pick up the item or have it re-delivered. A variety of options are offered including an automatic re-delivery on the following Saturday morning or redirection to an alternative address or to a local PostShop. CourierPost looks after your packages and after two re-delivery attempts will return it to the sender for your peace of mind.

Will CourierPost pick up any package?

Please ensure you have checked that your package is suitable to sendCourierPost reserve the right to refuse acceptance of any item that is prohibited or insufficiently packaged.

Monetary

How do I pay for Send It Now?

Payment is online via credit card through our secure website. The information you send is passed through a secure server using encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.

What credit cards do you accept?

Visa and MasterCard, unfortunately we do not accept other cards at this time.

Why did my credit card get charged more than the quote?

If the Courier arrives to pick up the package and it is found that the package weight &/or dimensions do not equal that provided on the online booking, in this instance your credit card will be charged for the rate appropriate to the packages actual weight/dimensions.

For this reason, please ensure you enter correct item dimensions and weight when booking to avoid additional charges.

CourierPost Terms and Conditions

By accepting the Send It Now Terms and Conditions you accept, and agree to be bound by; Send It Now FAQs CourierPost Terms & Conditions and CourierPost Online Terms & Conditions.