Using Track & Trace FAQ

What is CourierPost Track & Trace?

Track & Trace means you may track the progress of your parcel with our online parcel tracker using the unique barcode. For further description please refer below

What is and where can I find a tracking number/ticket/tracking code?

Each item sent with CourierPost has a unique ticket attached identifying that item and each ticket includes a unique barcode. Examples are shown here in the pictures:

HINT: You don't need to enter spaces in-between the numbers/letters.

What numbers or letters do I enter into Track & Trace?

Please use the tracking numbers letters as shown in the examples above (you don't need to include the spaces in-between numbers), or provided to you by the item’s sender.
Each item sent with CourierPost has a unique ticket attached identifying that item. Each ticket includes a unique barcode.

How many items can I track at once?

You can enter and receive details for up to 5 tracking numbers at once.
For customers tracking using their account number you can receive details for up to 200 items at once.

Can I see the history of my item?

Sure thing, as part of the results screen we will show you the tracking history of your item.

Can I track item using my CourierPost account number?

Yes. Select the ‘Advanced Search’ feature and you can search by your CourierPost account number. You can further refine your search by pick up date and/or delivery status.

I haven’t received my item yet, where is it?

Please enter the tracking number into the track & trace service to find the latest status of your item. Please bear in mind that the time it takes to deliver your item will depend on a combination of the service standard selected by the sender and your delivery location.

Can you email me when the item is delivered or its status updated to save me checking again?

Sure thing. From the tracking results screen for you item, select the ‘Notify Me’ button and enter your details to subscribe to automatically receive an email notification when the delivery status is updated.

Can I email the proof of delivery or item status to someone else?

Sure thing. From the tracking results screen for you item, select the ‘Send Email ’ button and enter the details.

What does ‘notify me’ mean?

To save you checking back to the site for the latest update on your item’s delivery, you can subscribe to automatically receive an email notification when the delivery status is updated.

What is a signature required upon delivery service?

To provide peace of mind, we offer a signature required upon delivery service option when sending items.

Download the Signature Online overview (.pdf 234kb).

How do I get the signature of the person that signed for the item when it’s delivered (proof of delivery)?

For signature required services we will display the signature and name of the item recipient in the results screen as per the example below:

To share this ‘proof of delivery’ You can choose to either print a copy using the print button or send a link to this page by email by selecting from the ‘Print’ or ‘Send Email’ buttons.

What does ‘lodge an inquiry’ mean?

If after reviewing the tracking details of your item you still have a query regarding the item’s status, you can click the 'lodge an inquiry' button to send us an email request to investigate further. 
Please take the time to provide us with as much detail as possible to ensure a prompt resolution to your query.
Note that the lodge an inquiry button will not appear if the item has had an attempted delivery, or the tracking details indicate another action is required.

What’s new in CourierPost Track & Trace?

We have improved our Trace & Trace service to make things easier and provide you with more information about your items.

You can That’s good because
Email an item's status or proof of delivery Easily provide verification about an item’s delivery
Subscribe to receive email updates of an item's delivery progress. You don’t need to keep returning to the website to check you item’s delivery status, we will email it through to you automatically.
Search for items against your CourierPost account number Saves you typing in the tracking numbers! You can also further refine you search by the ‘sent on date’ (e.g. just check items sent yesterday) or delivery status (e.g. just check for items awaiting delivery).
Obtain full history for items and latest status See your item’s progress from when it was picked up right through to its delivery.
View results in the new layout and design It is easier to see the information you want and navigate and use

How long will it take my item to be delivered? (Service Standards)

This depends on which service was chosen by the sender. As a guide, below is a key to the service codes that appear in your tracking search results.

Please be aware that items that are in the delivery process may be still within the targeted service standards.

Please also note that Rural Delivery(R) can add 2-3 days to the standard targeted delivery times listed.

E = Economy: Delivery target is 2-3 working days.

O = Overnight: Delivery target is 9am next working day for business addresses and next working day delivery for residential addresses.

S = Saturday: The sender has specified they would like the item delivered on a Saturday.

U = Unknown: We do not have details available yet to identify the service standard for this item.

What is CourierPost Track & Trace?

Track & Trace means you may track the progress of your parcel with our online parcel tracker using its unique barcode.

We will endeavour to track your parcel at the following points:

  1. If your parcel is picked up by a CourierPost courier, lodged at a CourierPost depot, or lodged at a PostShop we will scan it when we receive it. Post Centres and Rural Delivery drivers may not be able to provide an acceptance scan.
  2. In the unlikely event that your parcel is misdirected, we will scan it at that destination, and will forward it to the correct destination.
  3. When we are about to deliver your parcel we will scan it at our depot.
  4. Upon the safe delivery of your parcel it will receive a final scan.