Product Returns

CourierPost Returns Policy

  • Returned goods will only be accepted for credit up to three calendar weeks after the date of purchase.
  • Returned goods must be returned in “as new condition”. This means in an unopened or unused condition that will enable the product to be re-sold.

Here’s your step-by-step guide to our Returns procedure:

  • Call our Customer Service Team on 0800 COURIER (0800 268 743) to confirm if your return is within our returns policy.
  • Quote your original order number and the product(s) that you wish to return.
  • If your return is within our returns policy, you’ll be given a Return Authority Number.
  • Write your Return Authority Number on the packing list that came with your ordered products.
  • Send returned item(s) back to Contract Logistics – 25 Pukekiwiriki Place, Highbrook, Manukau 2013, Auckland. Please ensure you enclose a copy of the packing list with the Return Authority Number written on it.

The following must be enclosed with all returns:

  • A reason(s) for returning the product.
  • A copy of the packing list (on which the goods were received) and the Return Authority Number (obtained from our Customer Service Team) written on the packing list, as we cannot issue credit without the packing list.