Ticket-it Help

Ticket-it Help Line

For any Ticket-It queries or issues please call our dedicated help line which is open 24/7 on 0800 783 783.

Ticket-it Information

Ticket-It User's Guide (.pdf 1.7mb) download here. This tells you how to use Ticket-it.

About Ticket-it (.pdf 1.4mb) download here. This describes what operating systems it can run on, what browsers are compatible, what printers are compatible plus how the billing system works.

Printer Installation Guides

Label Printers Installation Guide (.pdf 393kb) download here

Troubleshooting

Ticket-it troubleshooting Guide (.pdf 538kb) download here
Use this if you are having issues with your printer setup or labels being produced incorrectly.

Teamviewer remote support client (3.7mb) download here

If the Helpdesk requires remote access to resolve your problem, you can use the above link to get the Teamviewer support application. The helpdesk person will instruct you in its use.

Tools

Ticket-it ActiveX installer (.zip 1MB) download here
To be installed under an administrator login if required, see printer troubleshooting guide.

Ticket-it desktop launcher (.zip 1149kb) download here
An optional launcher for Ticket-it. Can be pinned to the Windows 7 taskbar. Useful if you do not use Internet Explorer as your default browser.

Bulk Upload Templates

Ticket-It address upload template (.xls 28kb) download here
A sample bulk upload spreadsheet. See guide to using the bulk upload spreadsheets (below) for instructions.

Ticket-it address upload template, with error cleansing macro (.zip 111kb) download here
A sample bulk upload spreadsheet, that includes a macro which can be run to remove any error causing elements from the address data. See guide to using the bulk upload spreadsheets (below) for instructions.

Guide to using the bulk upload spreadsheets (.pdf 410kb) download here
This guide explains how to format your data for bulk uploading into Ticket-it and details the use of the error cleansing macro.