Using Track & Trace FAQ

What is a tracking number and where do I find it?

Each item sent with CourierPost has a unique tracking number on the label which identifies that item. For example:

 

What numbers or letters do I enter into Track & Trace?

Please use the tracking numbers and letters provided to you by the item’s sender, as shown in the examples above.

You don't need to enter spaces in-between the numbers/letters.

Each item sent with CourierPost has a unique tracking number which identifies that item.

 

How many items can I track at once?

You can enter details for up to 5 tracking numbers at once.

If you’re using Track & Trace while using your account number, you can enter details for up to 200 items at once.

 

Can I see the history of my item?

Yes, as part of the Track & Trace results screen we will show you the most recent status of your item, along with any previous statuses.

 

Can I track my item(s) using my CourierPost account number?

Yes. Using the ‘Advanced Search’ section of Track & Trace you can search using your CourierPost account number.

You can further refine your search by pick up date and / or delivery status.

 

I haven’t received my item yet, where is it?

Please enter the tracking number into Track & Trace to find the latest status of your item. Please keep in mind that the time it takes to deliver your item will depend on a combination of the service standards selected by the sender and your delivery location.

If you’re concerned that your item should have been delivered but hasn’t been, use the “Lodge An Inquiry” button on the Track & Trace results page and one of our investigators will be in touch.

 

Can you email me when the item is delivered or its status has been updated to save me checking again?

Yes. From the Track & Trace results screen for your item, select the “Notify Me”’ button and enter your details to subscribe to notifications for your item. You’ll receive an email notification when the item’s status is updated.

 

Can I email the proof of delivery or item status to someone else?

Yes. From the Track & Trace results screen for your item, select the “Send Email” button and enter the details of the person you wish to share the status information with.

 

What does ‘Notify Me’ mean?

To save you checking over and over for the latest update on your item(s), you can subscribe to receive an email notification when the item’s status is updated.

 

What is a ‘Signature Required on delivery’ service?

We offer a Signature Required on delivery service option when sending items. This means that when the courier delivers your parcel, they will ask for you (or someone at the specified address) to sign for the parcel. This signature is then provided through Track & Trace as proof of delivery.

 

How do I get the signature of the person that signed for the item when it’s delivered (proof of delivery)?

For Signature Required services, we will display the signature and name of the item recipient in the Track & Trace results screen as shown below:

To share this ‘proof of delivery’ You can choose to either print a copy using the “Print (PDF)” button or send a link to this page by email by selecting the ‘Send Email’ button.

 

What does ‘Lodge An Inquiry’ mean?

If you have a query regarding the item’s status, you can click the 'Lodge An Inquiry' button to send us an email request to investigate further.

Please take the time to provide us with as much detail as possible to ensure a prompt resolution to your query.

Note that the “Lodge An Inquiry” button will not appear if the item has had an attempted delivery, or the tracking details indicate another action (e.g. collection) is required.

 

How long will it take for my item to be delivered?

This depends on which service was chosen by the sender.

As a guide, below is a key to the service codes that appear in the Track & Trace search results.

Please be aware that items that are in the delivery process may be still within the targeted service standards.

Rural Delivery (R) can add 2-3 days to the standard targeted delivery times listed.

E = Economy: Delivery target is 2-3 working days.

O = Overnight: Delivery target is 9am next working day for business addresses and next working day delivery for residential addresses.

S = Saturday: The sender has specified they would like the item delivered on a Saturday.

U = Unknown: We do not have details available yet to identify the service standard for this item.

 

What is CourierPost Track & Trace?

Track & Trace means you can track the progress of your parcel using its tracking number.

The status of your parcel will be updated as your parcel is scanned during its journey. We aim to track your parcel at the following points in transit:

Tracking a parcel within New Zealand:

  • if your item is lodged at a PostShop or New Zealand Post retail outlet, we will scan it when we receive it*.
  • in the unlikely event that your item is misdirected, we will scan it at that destination and then forward it to the correct destination.
  • when we are about to deliver your item, we will scan it before it leaves our depot.
  • upon the safe delivery of your item, your parcel will receive a final scan.

International tracking for a parcel:

  • if your item is lodged at a PostShop or New Zealand Post retail outlet, we will scan it when we receive it*.
  • we will scan it upon outward processing as it leaves New Zealand.
  • we will scan it upon arrival in its destination country.
  • upon the safe delivery of your item, your parcel will receive a final scan.

Tracking for a YouShop parcel:

  • We will scan your YouShop parcel as soon as it arrives at the YouShop warehouse
  • we will scan it upon outwards processing at is leaves the warehouse
  • we will scan it upon arrival in New Zealand
  • we will scan it when it clears New Zealand Customs
  • when we are about to deliver your item, we will scan it before it leaves our depot.
  • upon the safe delivery of your item, your parcel will receive a final scan.

Depending on the service and destination, additional tracking scans may be available for your parcel, including handovers to and from Customs, release from overseas processing to delivery, and attempted delivery.

For more information about the status of tracked parcels, see What does my tracking status mean?

*PostCentres and Rural Delivery drivers may not be able to provide an acceptance scan. If your parcel is lodged in a posting box, it will not receive an acceptance scan.